FOR IMMEDIATE RELEASE
North Shore Health Named Top Critical Access Hospital
for Two Years in a Row
GRAND MARAIS, MN, May 21, 2024 — North Shore Health (NSH) in Grand Marais, MN was recently named one of the top 20 critical access hospitals (CAHs) in the country for patient satisfaction. This marks the second year in a row that NSH has been honored with this distinction.
NSH scored best among CAHs as determined by the Chartis Center for Rural Health, based on data compiled in the Chartis Rural Health Performance INDEX™, specifically the patient satisfaction domain. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.
The “Patient Perspective INDEX” uses the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Measures. All hospitals in the study are evaluated across all 10 HCAHPS domains. Each hospital’s performance across these 10 metrics is aggregated and ranked against rural peers nationally. The Top 20 CAHs are recognized for the outstanding patient satisfaction they provide. This group was selected from the Chartis Center for Rural Health’s 2024 top 100 CAH list, which was released earlier this year.
“North Shore Health is proud of the efforts of our staff and physicians whose work and dedication contributed to NSH earning this recognition,” says Kimber Wraalstad, NSH CEO. “Being named one of the top 20 critical access hospitals in the country for patient satisfaction for two years running means that we are serious about our mission, Community Access to Compassionate Care. We are committed to delivering the exceptional healthcare services that our community needs now and in the future.” For more information about NSH, please visit www.northshorehealthgm.org.
About North Shore Health:
North Shore Health is a rural health facility located on the beautiful north shore of Lake Superior in Grand Marais, MN. The organization, which is part of the Cook County Hospital District includes a 16-bed critical access hospital, a 37-bed skilled nursing facility, a home health agency, an ambulance service and a variety of diagnostic and therapeutic services. Their mission is “Community Access to Compassionate Care”.
About NRHA
NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health.
About Chartis
Chartis is a comprehensive health care advisory firm dedicated to helping clients build a healthier world. Work is facilitated across the health care continuum with more than 600 clients annually, including providers, payers, health services organizations, technology and retail companies, and investors. Through times of change, challenge, and opportunity, Chartis advises the industry on how to navigate disruption, pursue growth, achieve financial sustainability, unleash technology, improve care models and operations, enhance clinical quality and safety, and advance health equity. Teams convened bring deep industry expertise and industry leading innovation, enabling clients to achieve transformational results and create positive societal impact. For more information, visit www.chartis.com.